This checklist makes it easy to get it right every time, whether you process refunds weekly or once a year.
Designed for legal bookkeepers and law firm administrators to process client refunds accurately in Clio - covering operating account refunds, trust account refunds, post-refund reconciliation, and troubleshooting common issues.
A refund handled wrong can create trust account violations, reconciliation errors, and unhappy clients. This step-by-step checklist covers operating account refunds, trust account refunds, post-refund reconciliation, and a troubleshooting quick reference for the most common Clio-specific issues.
Includes a troubleshooting quick reference for the issues you're most likely to run into, so you can work through problems without guessing.
WHAT'S INSIDE:
- A pre-flight checklist before you start
- Step-by-step operating account refund process, including multi-bill payment guidance and documentation requirements
- Step-by-step trust account refund process with balance verification, payment method rules, and the eCheck 180-day window explained
- Post-refund steps: client communication, timeline expectations, Clio report verification, and bank statement reconciliation
- A troubleshooting quick reference covering: no refund button visible, grayed-out options, amount mismatches, processing delays, and disputes or chargebacks
- Best practices for documentation, using Clio's built-in audit tools, and building a standard refund SOP for your firm
- An escalation guide for when to stop and consult the supervising attorney before proceeding
