RESOURCES MEMBERSHIP BLOG ABOUT

This checklist makes it easy to get it right every time, whether you process refunds weekly or once a year.

 

Designed for legal bookkeepers and law firm administrators to process client refunds accurately in Clio - covering operating account refunds, trust account refunds, post-refund reconciliation, and troubleshooting common issues.

A refund handled wrong can create trust account violations, reconciliation errors, and unhappy clients. This step-by-step checklist covers operating account refunds, trust account refunds, post-refund reconciliation, and a troubleshooting quick reference for the most common Clio-specific issues.

 

 

Includes a troubleshooting quick reference for the issues you're most likely to run into, so you can work through problems without guessing.

WHAT'S INSIDE:

 

  • A pre-flight checklist before you start
  • Step-by-step operating account refund process, including multi-bill payment guidance and documentation requirements
  • Step-by-step trust account refund process with balance verification, payment method rules, and the eCheck 180-day window explained
  • Post-refund steps: client communication, timeline expectations, Clio report verification, and bank statement reconciliation
  • A troubleshooting quick reference covering: no refund button visible, grayed-out options, amount mismatches, processing delays, and disputes or chargebacks
  • Best practices for documentation, using Clio's built-in audit tools, and building a standard refund SOP for your firm
  • An escalation guide for when to stop and consult the supervising attorney before proceeding

  

Every refund, regardless of amount, deserves the same careful process.

Unlock This Checklist Now

Already planning to buy two or three resources? 

Your Mastermind membership can quickly pay for itself.
If you think you'll want more than one template, checklist, or guide this year, there's a better option...

Join the Accountants Law Lab™ Mastermind Group

For $97/month, you'll receive:

  • This resource included, plus every other member resource.
  • Member-Only discounts and resources.
  • Weekly live calls with Sarah & Lynda.
  • A private community of accountants serving law firms.
  • An expanding library of templates, checjlists, guides, and practical tools.
  • Our 24/7 AI Mastermind Assistant to help you find answers faster.
  • Peer support and networking.

Instead of purchasing resources one at a time, unlock the entire library and the expertise behind it. 

Become a Member Instead